GTR
Team Leader
As the Team Leader, you will be passionate about delivering outstanding customer service each and every time.
You must be comfortable and effective in leading your team, of up to 40, and providing them the support and development they need to enable them to perform their roles effectively. You will have previous experience of leading teams within a customer service-based industry.
Our vision is to provide our customers with a welcoming, seamless, well-informed, consistent, and relaxed travel experience which will encourage additional and repeat business whilst ensuring our customers consistently talk about our service positively.
Key to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations. You and your team will often be the first point of contact our customers will meet on their journey.
There may be occasions where you have to cover the Station Manager’s position.
This role covers a 24-hour operation, so due to the shift times, you must live in the local area and have available independent transport to ensure that you arrive at the station for the first shift and work your last shift as required, as there may not always be a train service available.
Experience / Skills / Requirements
- A demonstrable ability to engage, lead, and motivate your team.
- A proactive approach coupled with passion and ability to support and develop your team.
- Exceptional levels of customer service, each and every time – you will be a role model for others to follow.
- Demonstrable experience of managing customers effectively in difficult environments.
- You must be able to demonstrate a high level of numerical ability.
- Due to the shift times, which will vary, you must live in the local area and have available independent transport.
- An effective communicator and must be able to demonstrate this both through your application and or assessments.
- Confidence to make decisions in a customer-focused manner and carry out instructions effectively.
