Network Rail
About Network Rail High Speed Ltd.
Network Rail High Speed Ltd. (NRHS) operates and maintains the UK’s only international high-speed railway, HS1. This 109km infrastructure includes track, signalling, overhead lines, buildings, depots, viaducts, and tunnels. NRHS also manages three international stations: St. Pancras, Stratford, and Ebbsfleet International. As a subsidiary of Network Rail Infrastructure Ltd, NRHS is privately financed and undertakes a variety of activities, from infrastructure maintenance and operations to station facilities management and retail.
Our Vision
For everyone to love High Speed rail!
Our passengers and freight users are at the heart of everything we do. We connect people and ensure goods reach their destinations safely and efficiently. We are an organisation where people matter, and you will matter to us and to millions.
About the Role
What You’ll Do
- Lead with impact: Take ownership of station operations, setting clear expectations, and providing visible, hands-on leadership. Motivate, coach, and support your team to deliver high standards of customer service while maintaining a strong safety culture.
- Take control when it matters most: Act as the key decision-maker during incidents, disruptions, and emergencies. Assess risk, coordinate responses, and communicate effectively with colleagues, control centres, and emergency services.
- Work as one team: Build strong working relationships with train operators, retail partners, contractors, and internal teams to ensure the station operates as a unified environment. Coordinate operational activity, manage priorities, and ensure a consistent and efficient flow.
- Champion safety and compliance: Maintain rigorous operational standards by ensuring full compliance with safety regulations, environmental policies, and accessibility requirements. Conduct inspections, monitor performance, and address risks to uphold a safe environment.
- Drive continuous improvement: Use operational insight to identify trends, resolve issues, and improve processes. Contribute to performance reviews, support training and development, and enhance the overall effectiveness and resilience of station operations.
Your Experience and Skills
Who We’re Looking For
We are looking for an experienced operational leader with presence, judgment, and drive. This role is for someone confident in taking responsibility in a live operational environment, balancing safety with service, and leading people through both routine and high-pressure situations.
What You’ll Need:
- Proven experience in leading and developing teams in a fast-paced operational environment.
- Strong decision-making skills, with the ability to assess risk and take control in time-critical situations.
- Demonstrable planning and organisational capability, with experience managing shifting priorities.
- A consistently customer-focused mindset, balancing service delivery with operational requirements.
- Willingness and commitment to gain and maintain safety, compliance, and incident management competencies.
- A proactive approach to inclusion, team engagement, and continuous personal and professional development.
Bonus Points If You Have:
- Experience within safety-critical environments, including safety management systems or accident/incident investigation.
- Good commercial awareness, with an understanding of budgets, cost control, and operational efficiency.
- Confidence using IT systems, with experience in reporting, data analysis, and performance monitoring.
- Knowledge of railway or transport operations, including an understanding of continuous improvement methodologies.
Why Join Us?
Become part of a professional, high-performing operational team where your expertise is recognised and valued. We are committed to creating an environment that supports you to perform at your best, develop your skills, and progress your career. You’ll benefit from structured development, exposure to complex and varied operational challenges, and the opportunity to build your leadership capability in a safety-critical setting. We also place real importance on wellbeing, ensuring you have the support needed for a healthy and sustainable work-life balance.
Be part of a team that takes pride in delivering safe, reliable, and efficient journeys, making a difference to thousands of passengers every day.
Perks That Pack a Punch
- 28 days annual leave + statutory days (with the option to buy/sell)
- Defined benefit pension scheme
- 75% subsidy on rail & Underground season tickets
- Up to 75% off leisure travel
- Volunteer leave
- Carer’s leave
- Healthcare Scheme, GymPass discounts, Cycle to Work and more
- Generous maternity, paternity & adoption leave
- Plus more…
What You’ll Get:
- A career with impact and purpose.
- A supportive, inclusive team culture.
- Opportunities for growth, training, and progression.
- The chance to shape the future of international rail travel.
We’re All About Inclusion
We believe diversity drives innovation. Whoever you are and however you identify – if you have the skills and passion, we want you on our team. Bring your authentic self.
Ready to Make Your Mark?
If you’re passionate about people, safety, and high-speed rail, this is your moment. Apply today and help us build a railway that everyone can love.
About Your Application
As part of the application process, you’ll be asked to complete your three-year employment history and upload your CV. Network Rail is a Disability Confident Leader and we’ll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles. Should you require any reasonable adjustments/modifications, please add a note to your application. All offers of employment are conditional upon satisfactory completion of pre-employment checks.
Keeping people safe on the railway is at the heart of everything we do. Safe behaviour is therefore a requirement of working for Network Rail. You should demonstrate your personal dedication to safety on your application.
