Network Rail
Station Manager
London, GB
Department Name: SC Property Operations/National Stations/Euston (752309) G5
About Network Rail
Network Rail operates and maintains the railway infrastructure. Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We’re an organisation where people matter. When you’re part of our team, you matter to us and you matter to millions. We’re continuing to build a more diverse and inclusive organisation which is representative of the passengers we serve. To do this, it’s essential we become a more open, diverse and inclusive organisation, harnessing the skills and expertise of all our people and attracting the best talent to help us have a safe, accessible railway for everyone. We’re an inclusive employer of choice and we welcome applications from everyone.
West Coast South: Keeping Britain Moving
Stretching from Crewe to London Euston, West Coast South is part of Europe’s busiest mixed-use railway—moving millions of passengers and 10% of the UK’s freight each year. With over 1,000 miles of track and 64 stations, it’s a vital link between major cities and local communities. As part of the North West & Central region, we serve 1.3 million passengers daily and move 700,000 tonnes of freight weekly—covering a quarter of the national network. We’re focused on delivering safe, reliable journeys and building a better railway, while championing diversity and inclusion across everything we do. We also support flexible and hybrid working — if it works, we’ll make it happen.
London Euston is the southern terminus of the West Coast Main Line. It’s a gateway from London to popular destinations like Birmingham, Liverpool, Manchester, Edinburgh and Glasgow. London Euston is the 10th Busiest station in the UK and in 2025 served over 50 million customers.
Brief Description
What will you be doing?
As a stations Manager based at London Euston, you will lead and direct the management of all aspects of the station’s operation, regulatory requirements, contractual agreements and revenue generation. Act as the ambassador for the passenger within Network Rail and direct the stations team to secure a high level of customer experience, delivered in collaboration and conjunction with Train Operating Companies and other station stakeholders.
Please be aware this role holds a mandatory requirement for the incumbent to hold valid security vetting clearance. Any offer will be conditional on the successful candidate obtaining clearance prior to a start date being agreed. If you have lived outside of the UK in the last 3 years and have been invited to interview for this role, please notify us. For further information including residency eligibility, please contact your recruiter for more details.
About the role
Every day will be different, but you can expect to be involved in the following activities:
- You will drive the strategic leadership and execution of comprehensive safety, security, and incident response plans at the station, ensuring full regulatory compliance and proactive risk management.
- You will also conduct safety audits, initiate regular checks, and enforce mitigation actions while fostering operational excellence.
- Lead coordination with train operators to deliver real-time, high-quality passenger information, especially during service disruptions, enhancing overall passenger experience.
- You will build and maintain strong partnerships with retailers, local authorities, and key stakeholders to drive customer satisfaction and commercial success, aligning with industry standards.
- Oversee financial and operational planning, including OPEX budgets and stakeholder expenditure agreements, to safeguard assets and boost station performance.
- Champion initiatives that elevate Network Rail’s reputation, customer service, and revenue, while serving as the primary liaison for senior stakeholders, VIPs, and government officials.
In order to be successful in this role, we would like you to have/to be:
- Successful experience in leadership and development of people in a customer focused environment
- Extensive experience in managing teams to deliver excellent customer/passenger service
- Proven track record in developing people and teams, including dealing with Employee Relations issues
- Successful experience of delivering customer service in a complex operational environment
- Able to demonstrate effective interpersonal and communications skills with ability to communicate effectively across varied internal and external stakeholders
- Proven customer relationship management skills and expertise
- Experience of delivering communications in support of excellent passenger services
- Demonstrable experience in the management of financial systems, budgetary tools and undertaking contract management in a complex commercial environment.
- Thorough knowledge / understanding of station regulatory frameworks
- Comprehensive knowledge of Managed Station operations, processes and procedures
- Proven track record in managing passenger flows in a complex operational environment
- Sound knowledge of corporate governance e.g. procurement rules
- Ability to attain Station Incident Officer (SIO)
- Ability to gain appropriate assessor and verifier competence
- Ability to attain Station Management Competence / applicable rules & regulations qualified to level 3
We would also like but it isn’t crucial to have/to be:
- NEBOSH Diploma or other comparable safety qualification
- Understanding of business improvement processes
- Understanding of railway industry structure and responsibility
- Ability to design and write effective strategy for large organisations
* denotes post holder must attain relevant competency prior to carrying out activity
How to apply
Salary: £55,596 – £65,966 per annum. Network Rail adheres to a structured pay framework, any salary offered will be within the pay range advertised.
Closing date: 21st April 2026. Late applications will not be accepted.
All offers of employment are conditional upon satisfactory completion of a range of pre-employment checks.
We’re a Disability Confident Leader employer and we’ll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.
Safe behaviour is a requirement of working for Network Rail. Applicants should be able to demonstrate their awareness of our safety vision.
We’re continuing to build a more diverse and inclusive organisation representative of the passengers we serve. Applicants should be able to demonstrate their understanding of our Equity, Diversity & Inclusion vision.
