Northern
Job
Title: Revenue Protection Officer
BUSINESS
FUNCTION: Customer & Commercial
SALARY: £27,004
Grade
ROLE TYPE: RO2s
LOCATION: Doncaster
HOURS: Full Time
Revenue Officer – Join Our Frontline Customer &
Revenue Protection Team!
Are you confident, customer‑focused, and ready to play a key
role in keeping our railway running safely and smoothly?
We’re looking for a Revenue Officer to help protect revenue, support
customers, and uphold the highest standards across our trains and stations.
This is a fantastic opportunity for someone who thrives in a
people‑facing role, enjoys problem‑solving, and wants to make a real difference
to passengers’ journeys
What you’ll be doing
- As a Revenue Officer, you’ll be a visible and approachable
presence on our network. Your day will include: - Providing exceptional customer
service to every passenger - Acting as an Authorised Collector, dealing with:
Travel
irregularities
Unpaid
Fare Notices
Travel
Incident Reports
Penalty
Fares - Working hand‑in‑hand with Conductors to
maximise revenue protection - Checking, validating, and issuing tickets on
board - Completing reports and documentation to support
revenue protection activity - Identifying, reporting, and acting on revenue
protection opportunities - Maintaining a safe and tidy working environment
- Ensuring full compliance with cash handling and
railway regulations - Completing assessments to maintain competency
in the role
Every day will be different — and you’ll be at
the heart of creating safer, smoother, and fairer travel for all
About you
We’d love to hear from you if you have:
- Strong written and verbal communication skills
- Great interpersonal skills and confidence dealing with the public
- A good understanding of railway geography (or willingness to learn!)
- A commitment to excellent customer service
- The ability to remain calm, professional, and assertive when needed
- Successful completion of training, including examinations in customer care
and commercial duties - NVQ Level 3 in conflict Management (or willingness to work towards it)
Safety Matters
Safety is at the heart of everything we do.
In this role you
will:
- Take reasonable care for your own safety and that of
others - Follow all health, safety and environmental procedures
- Use PPE and safety equipment correctly
- Report incidents, hazards or unsafe conditions
- Complete emergency procedures when required
- Work only within your level of training and competence
Although this is not a Safety Critical or Key Safety
post, you’ll still play a crucial part in promoting a positive safety culture
across the network.
What’s in it for you?
At
Northern, we don’t just value our people – we go the extra mile to support
them. Here’s a taste of what you can look forward to:
Free Travel: Unlimited
free travel for you, your partner, and your dependents on Northern services.
Plus up to 75% discount on other networks in the UK and Europe
Generous Pension Scheme: We top up
your contributions by 1.5 times
Enhanced Family Benefits: We offer 9
months of full pay for maternity leave and 2 weeks for paternity leave.
Cycle to Work Scheme: Save up to
42% on a bike and spread the cost
Electric Car Scheme: Lease a
brand new electric or plugin hybrid car
Exclusive Discounts: From
shopping to wellbeing, Northern Perks has you covered.
Employee Assistance Programme: 24/7
support for family, lifestyle, and more
Training and Career Development: We offer
tailored training to our colleagues and opportunities to gain recognised
qualifications. Plus enhanced career pathways no matter what part of the
business you’re in
Recognition: We know how
important it is to show how much we appreciate our people. That’s why we have
our Northern Lights and Northern Sparks Awards, recognising and celebrating
brilliance every day
Why Northern?
We’re more than just a train operator. We’re the heartbeat
of the North – connecting communities, creating opportunities, and driving sustainable
growth. With 2,650 trains running daily, we’re on a mission to improve rail
travel and enhance the customer experience while protecting the environment.
Back in 1825, the first passenger train set off in the North
of England, beginning a journey that would transform travel across the world.
We’ve recently celebrated 200 years of the modern railway and, as we reflect on
that legacy, our focus is now on the future as Great British Rail takes shape.
Join us at this pivotal moment in rail history and play your part in our
journey.
A place for everyone
The best journeys happen when everyone feels welcome on board.
At Northern, we don’t just move people from A to B – we’re building a
team where everyone feels they belong. Our talent team can make reasonable
adjustments to the process if that’s something you need. We’re also a Level 2
Disability Confident employer, so if you meet the minimum criteria for the role,
we’ll always offer an interview.
We automate parts of our screening process to remove any unconscious
bias and to make sure every application is treated fairly. All successful
offers will be subject to a DBS check and a medical assessment.
No matter your background, experience, or whether you call it a bap,
barm, or cob… there’s a place for you here in the railway.
