GTR
About the Role
Are you passionate about delivering outstanding customer service? Do you enjoy helping people? This is your opportunity, as you will often be the first and last person our customers will meet on their journey, and it is therefore a vital role for making our customers’ day!
Key to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations.
As a Station Assistant GPR you can do just that. You are responsible for:
- Providing the highest possible standard of advice, information, and service to our customers
- Delivering a safe, attractive retail station environment
- Participating in the safe running of trains and a safe station environment by complying with procedures
- Promoting all relevant marketing literature and useful information
These roles cover 24-hour operation. So, due to the shift times, you must live in the local area and have available transport to ensure that you arrive at the station for the first shift and work your last shift as required, as there may not always be a train service available.
All roles may involve standing for long periods of time, working weekends, and bank holidays.
Platform-based roles are safety-critical due to direct involvement with the operational railway.
Experience / Skills
- A proactive customer approach coupled with passion and the ability to support the team
- Exceptional levels of customer service, each and every time – you will be a role model for others to follow
- Demonstrable experience of managing customers effectively in difficult environments
- An effective communicator and must be able to demonstrate this both through your application and or assessments
- Live in the local area to be able to get to work and home
- Able to make decisions in a customer-focused manner and carry out instructions effectively
Please note that as this role is a ‘General Purpose Relief,’ you will be obliged to work at other stations when required.
