Network Rail
Project Co-ordinator (Fares, Ticketing & Retail)
Location: London, GB
Department Name: FR FTR WP4 (639207) G5
About Network Rail
Transforming how passengers buy and use rail. Britain’s railways must deliver for passengers now and in the future. That’s why the government and the rail industry are delivering a programme of reforms to make rail easier to buy and use:
- Easier to understand, better value fares – Straightforward ticket choices and fair, consistent prices, including more lower fares.
- Confidence you have the right ticket – Simple to understand the ticket you need and better protection for honest passengers through industry-wide action to tackle fare dodging and fraud.
- Easier ways to buy tickets – A high-quality GBR website and app selling and serving passengers’ rail journeys, alongside independent retailers.
- Rail integrated with other public transport in major urban areas – Tap-in tap-out expanded to Greater Manchester, the West Midlands and more of the South East, with new mobile payment trials testing future innovation.
- Better, more accessible retail experience – More support for passengers including those who rely on paper tickets or cash, or who need extra assistance.
We’re not waiting. As we become Great British Railways, a programme of reform is already making rail easier to buy and use, helping rebuild trust in rail and encouraging more people to travel by train.
Brief Description
We are looking for a proactive and organised professional to support the effective running of the project. In this role, you will drive the day-to-day project activities, ensuring the project team is supported with the right tools and processes, aligned with PMO, to enable successful programme delivery. Working closely with programme and project managers, you will help deliver a high-quality project co-ordination service across all workstreams, providing guidance, structure, and oversight. Please note that this role sits within the GBR Online Retail project team. For future roles within GBR which relate to GBR Online Retail and its operation, there will be a full recruitment process at a later stage.
About the role
Job Skills, Experience and Qualifications:
- Experience of using a number of project management scheduling tools & techniques and being able to explain this to those who need to work with it.
- Excellent organisational and time-management skills and an adaptable approach in a demanding environment.
- Excellent problem solver, experienced in user support and resolving complex technical issues.
- Highly developed interpersonal and communication skills, ability to work at all levels to achieve best programme outcomes.
- Knowledge and experience of supporting projects through to delivery.
How to apply
Salary: £29,354 – £34,829
Closing date: 8/5/2026 – Late applications will not be accepted.
All offers of employment are conditional upon satisfactory completion of pre-employment checks.
Some of our roles require face to face Drugs & Alcohol testing. Further details will be shared with you as part of your formal offer.
