Northern
Job
Title: Platform Assistant
BUSINESS
FUNCTION: Customer & Commercial – Stations
SALARY: £26,101
Grade: RO2
LOCATION: Sunderland
HOURS: Full Time
Are you passionate about customer service and creating a
safe, welcoming environment? Do you take pride in keeping things running
smoothly behind the scenes? If so, we’d love to hear from you.
We’re looking for a motivated Platform Assistant to
join our team at Sunderland Station. You’ll play a key part in
delivering excellent customer service, maintaining station presentation
standards, and supporting the safe day‑to‑day operation of the station.
Reporting to the Station Manager , you’ll
be a visible, approachable presence on the station, helping customers and
supporting colleagues to keep everything running efficiently and safely.
What you’ll be doing
Delivering
outstanding customer service and providing clear, helpful travel
information- Maintaining
high standards of cleanliness and presentation across station areas - Supporting
fire evacuation and emergency procedures when required - Ensuring
promotional materials and passenger information are up to date and
available - Keeping
your work area safe, tidy, and compliant with regulations -
Assisting
with bus coordination as needed - Working
safely at all times in line with rules, regulations, and safety notices
About you
A
friendly, customer‑focused approach- The
ability to communicate clearly and effectively - A
strong sense of responsibility and attention to detail - Basic
IT skills - Willingness
to follow procedures and work as part of a team
What’s in it for you?
At
Northern, we don’t just value our people – we go the extra mile to support
them. Here’s a taste of what you can look forward to:
Free Travel: Unlimited
free travel for you, your partner, and your dependents on Northern services.
Plus up to 75% discount on other networks in the UK and Europe.
Generous Pension Scheme: We top up
your contributions by 1.5 times.
Enhanced Family
Benefits: We offer 9
months of full pay for maternity leave and 2 weeks for paternity leave.
Cycle to Work Scheme: Save up to
42% on a bike and spread the cost.
Electric Car Scheme: Lease a
brand new electric or plugin hybrid car.
Exclusive Discounts: From
shopping to wellbeing, Northern Perks has you covered.
Employee Assistance Programme: 24/7
support for family, lifestyle, and more.
Training and Career Development: We offer
tailored training to our colleagues and opportunities to gain recognised
qualifications. Plus enhanced career pathways no matter what part of the
business you’re in.
Recognition: We know how
important it is to show how much we appreciate our people. That’s why we have
our Northern Lights and Northern Sparks Awards, recognising and celebrating
brilliance every day.
Why Northern?
We’re more than just a train operator. We’re the heartbeat
of the North – connecting communities, creating opportunities, and driving sustainable
growth. With 2,650 trains running daily, we’re on a mission to improve rail
travel and enhance the customer experience while protecting the environment.
Back in 1825, the first passenger train set off in the North
of England, beginning a journey that would transform travel across the world.
We’ve recently celebrated 200 years of the modern railway and, as we reflect on
that legacy, our focus is now on the future as Great British Rail takes shape.
Join us at this pivotal moment in rail history and play your part in our
journey.
A place for everyone
The best journeys happen when everyone feels welcome on board.
At Northern, we don’t just move people from A to B – we’re building a
team where everyone feels they belong. Our talent team can make reasonable
adjustments to the process if that’s something you need. We’re also a Level 2
Disability Confident employer, so if you meet the minimum criteria for the role,
we’ll always offer an interview.
We automate parts of our screening process to remove any unconscious
bias and to make sure every application is treated fairly. All successful
offers will be subject to a DBS check and a medical assessment.
No matter your background, experience, or whether you call it a bap,
barm, or cob… there’s a place for you here in the railway.
