Northern
Job Title: Passenger Assistance Clerk
BUSINESS FUNCTION: Customer & Commercial – Stations
SALARY: £26,101
Grade
ROLE
TYPE:RO2
LOCATION:Blackpool
HOURS: Full Time – 14 month Secondment
Join Our Team as a
Passenger Assistance Clerk
We are looking for enthusiastic and compassionate Passenger
Assistance Clerk to join our team at Blackpool station! If you’re someone who
loves helping people and ensuring a smooth and comfortable travel experience,
this role is perfect for you!
As a Passenger Assistance Clerk, you will play a key role in
assisting passengers who need help with boarding, alighting, and traveling
through our stations. Your role is to ensure that all passengers, including
those with mobility challenges, have a safe and positive journey experience.
What you’ll be doing
Passenger Support :Assist
passengers who need extra help with their journey, whether it’s boarding,
alighting, or traveling through the station
Provide
guidance and ensure the safety of passengers, especially those with
mobility needs or special requirements
Excellent Customer
Service: Deliver
exceptional customer service, always with a friendly and patient approach
Respond
to passengers’ queries and concerns with care and professionalism
Station Awareness: Be
familiar with the layout of the station and surrounding areas to offer
clear directions and assistance
Ensure
that station facilities are accessible to all passengers
Problem Solving: Handle
any disruptions or challenges quickly, calmly, and effectively
Work
closely with station staff to resolve any issues as they arise
About you
- Great Communication
Skills
You’ll
need to communicate effectively with passengers, colleagues, and other
stakeholders - Empathy & Patience
A
passion for helping others and providing excellent customer service in a
variety of situations - Quick Thinker
The
ability to stay calm under pressure and solve problems swiftly - Flexible
Availability
Willingness
to work shifts, including weekends and evenings, to ensure that passengers
are supported at all times
What’s in it for you?
At
Northern, we don’t just value our people – we go the extra mile to support
them. Here’s a taste of what you can look forward to:
Free Travel: Unlimited
free travel for you, your partner, and your dependents on Northern services.
Plus up to 75% discount on other networks in the UK and Europe.
Generous Pension Scheme: We top up
your contributions by 1.5 times.
Enhanced Family Benefits: We offer 9
months of full pay for maternity leave and 2 weeks for paternity leave.
Cycle to Work Scheme: Save up to
42% on a bike and spread the cost.
Electric Car Scheme: Lease a
brand new electric or plugin hybrid car.
Exclusive Discounts: From
shopping to wellbeing, Northern Perks has you covered.
Employee Assistance Programme: 24/7
support for family, lifestyle, and more.
Training and Career Development: We offer
tailored training to our colleagues and opportunities to gain recognised
qualifications. Plus enhanced career pathways no matter what part of the
business you’re in.
Recognition: We know how
important it is to show how much we appreciate our people. That’s why we have
our Northern Lights and Northern Sparks Awards, recognising and celebrating
brilliance every day.
Why Northern?
We’re more than just a train operator. We’re the heartbeat
of the North – connecting communities, creating opportunities, and driving
sustainable growth. With 2,650 trains running daily, we’re on a mission to
improve rail travel and enhance the customer experience while protecting the
environment.
Back in 1825, the first passenger train set off in the North
of England, beginning a journey that would transform travel across the world.
We’ve recently celebrated 200 years of the modern railway and, as we reflect on
that legacy, our focus is now on the future as Great British Rail takes shape.
Join us at this pivotal moment in rail history and play your part in our
journey.
A place for everyone
The best journeys happen when everyone feels welcome on board.
At Northern, we don’t just move people from A to B – we’re building a
team where everyone feels they belong. Our talent team can make reasonable
adjustments to the process if that’s something you need. We’re also a Level 2
Disability Confident employer, so if you meet the minimum criteria for the role,
we’ll always offer an interview.
We automate parts of our screening process to remove any unconscious
bias and to make sure every application is treated fairly. All successful
offers will be subject to a DBS check and a medical assessment.
No matter your background, experience, or whether you call it a bap,
barm, or cob… there’s a place for you here in the railway.
