GTR
Delay Attribution Assistant
GTR is recruiting a Delay Attribution Assistant based out of our Rail Operating Centre in Three Bridges.
This is a great opportunity for an individual with a proven track record to work for one of the country’s busiest and award-winning rail companies.
Please note: the role requires working Early (0600-1400) and Late shifts (1400-2200) including weekends and bank holidays.
Job Purpose
To ensure the correct investigation, attribution and reporting of train running delay information.
Key Success Criteria
- Ensure the prime cause of all incidents are correctly described and coded so that no incidents go un investigated.
- Ensure all information fields within an incident are correct and displaying all information.
- Adhere to contractual and internal timescales of attribution.
- Ensure that the correct responsible manager is allocated to each incident based on prime cause.
- Identifying patterns and trends and sharing these with the wider function.
Results Area
- Adhere to the Delay Attribution Principle and Rules (DAPR).
- Follow the correct attribution processes within the GTR Internal Attribution Policy.
- Communicate effectively with internal and external stakeholders.
- Obtain reports to assist with incident investigations.
What we can offer you
- Final salary pension.
- 25 days holiday plus bank holidays.
- Health Care.
- Free travel on GTR and sister groups for you and your family.
- 75% off travel on other train operating companies for you, and leisure for your family.
- Discounted Oyster Card.
- GTR offers maternity, paternity and adoption leave and time off for prenatal care, as well as shared parental leave – all part of our commitment to family friendly policies.
- StarHub – our great benefits package which, for example, includes discounts with many retailers.
Please open the attached job description for more information.
