Operations

Operations are the backbone of the entire rail network, ensuring trains run efficiently, safely, and on time.

“A goal without a timeline is just a dream.”

Running like clockwork

From station staff ensuring smooth passenger flow to dispatchers orchestrating train movements with precision, every aspect of rail operations is finely tuned to deliver seamless journeys.

Whether you’re interested in frontline roles interacting directly with passengers or behind-the-scenes positions optimising network performance, explore the diverse array of opportunities available within the world of rail operations.

More from the world of Operations

Customer Service Assistant

Customer service jobs (working in rail)

Customer Service Assistants play a pivotal role in the daily operations of UK rail services. They are the frontline ambassadors of rail companies, responsible for assisting passengers with inquiries, providing travel information, selling tickets, and ensuring their overall satisfaction throughout their journey. CSAs work across various settings, including ticket offices, station concourses, and onboard trains, … Read more
Railway apprenticeships guide

Apprenticeships in the UK rail industry (a guide)

Are you an ambitious individual looking to take your first step into a promising career? Young or old, you might want to consider apprenticeships, particularly in the UK rail industry. Apprenticeships offer a unique and valuable pathway to a rewarding and secure career, and the rail industry presents an exciting arena for those willing to … Read more