Join Our Team as a Travel Advisor at East Midlands Railway

About Us

We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing, and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,600 employees, our people are the reason we are so successful, and the Sheffield team makes a crucial contribution to this.

Our Commitment

Nine times accredited as a Top Employer and Gold accredited for Inclusive Employers Standards, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.

Future Opportunities

At EMR we like to plan ahead, so we’re recruiting for future roles within our Ticket office that we envision becoming available in the next 12 months.

Role Details

This role requires you to work shifts which do include weekends and as early as 5am and as late as 10.45pm.

This challenging, varied, and sometimes demanding role ensures that customers receive accurate and impartial information and that they purchase the most appropriate ticket for their journey. We want our customers to leave the station feeling pleased with their ticket purchase and the fantastic service they have received from our Travel Advisors.

Our Travel Advisors are based in the Ticket Office of the station and help customers with their train ticket purchases, travel queries, and use their expertise to offer advice and guidance on the best options for travel. The Ticket Office is often the point of call our customers will go to for general enquiries, so you will often find yourself being their first point of contact. Therefore, excellent communication and customer service skills are key qualities for our Travel Advisors.

The successful applicant should also have the ability to remain calm and focused under pressure.

You would also be responsible for cashing up your till and cash handling in the cash office.

What Are We Looking For?

You will be hardworking and always happy to provide an amazing service with a smile! You’ll also be polite, responsible, and very resilient.

Your personality plays a massive part in the level of service you provide. We want our customers to love and remember their experience on East Midlands Trains. So if you are passionate, professional, and want to make a difference to someone’s day, we want to hear from you!

Providing this level of service in all circumstances, on good days and days of disruption, from the first train of the day through to ones late at night is essential. The role is shift work based on a rota to provide customer service throughout the whole day, including weekends. Therefore, you will need to be flexible in order to work the shifts at the station. There is also lone working in the ticket office at this station.

These are subject to change with timetable changes or business needs.

A working knowledge of a retail environment, ticket types, and products would be an advantage but not necessary, as the successful candidate will undertake full retail training in the classroom before a mentor period at the station.

Benefits

As well as a competitive salary, we’ll also offer you:

• Defined benefit Pension scheme
• Free standard leisure travel on the EMR network and Train Operating Companies under Abellio & LNER
• Friends and Family discounted tickets on the EMR network
• 75% discount on national leisure travel (including partner and dependants)
• …and many more!

How to Apply

To apply, complete the online application and upload your CV. As we operate a blind screening process, please remove all personal information including your name from your CV.

If you successfully pass all stages of the recruitment process, you will be placed into our talent pool for a maximum time of 12 months. Once you have a place in the pool, you will not need to re-apply for the vacancy again for a whole 12 months. If a role becomes available during this time, we will pick up the phone to make you a job offer!

Diversity Commitment

At EMR we want to proactively embrace diversity across our workforce and recognize that we are under-represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.