Train Service Delivery Manager

Train Service Delivery Manager, West of Scotland Control Centre, Springburn.

Salary: £60,053 per annum

With more than 5,000 employees, ScotRail plays a vital role in serving the people and communities of Scotland.  We recognise a modern and diverse workforce, encouraged to use their talents, and develop their skills, is integral to our success in serving and reflecting the communities of Scotland.  We are committed to being a diverse and inclusive employer and have also set ourselves ambitious sustainability targets including having a carbon-free railway in Scotland by 2035. 

Not your average role….

Train Service Delivery Managers are responsible for optimising Scotland’s train services through the co-ordination of multiple resources and ensure performance levels are maintained to meet the needs of our customers.  This is a critical role to ensure ScotRail’s train services continue to run with minimal disruption through the effective assessment and mitigation of unplanned events including adverse weather, network issues and train delays.  During times of disruption, the Train Service Delivery Manager will develop and implement a customer-driven contingency plan and engage with both internal and external stakeholders to effectively deliver this within strict timeframes. 

 What you bring

• Previous experience working in high pressure environments whilst managing competing priorities and utilising multiple data sources to inform decision-making.
• Ability to work autonomously and take accountability to make key operational decisions within a time sensitive and high-pressure environment.
• Effective communication skills with the ability to engage, influence and articulate technical language to both internal and external stakeholders within time-sensitive environments.
• A proactive approach to workload with the ability to adapt to varying situations and apply creative problem-solving skills whilst adhering to policy and procedure.

Please note – due to the nature of this role, successful candidates must be available to work a variety of shifts including days, nights and weekends based on a 35-hour contract.

Online Information Sessions

To find out more about what our Train Service Delivery Managers do we are holding 30-minute online information sessions via Microsoft Teams. You don’t need to register to attend, and you can access the information session by copying the following links into your browser:

To find out more about what our Train Service Delivery Managers do we are holding 30-minute online information sessions via Microsoft Teams. You don’t need to register to attend, and you can access the information session by copying the following links into your browser:

Thursday 5th February at 1800hrs
Join:https://teams.microsoft.com/meet/38614293829863?p=KZljUnk5JasXTKRgv0 

Meeting ID: 386 142 938 298 63

Passcode: 2yS2Zw6H

Tuesday 10th February at 2000hrs

Join: https://teams.microsoft.com/meet/38562169688022?p=4mCwFkV3R0i04fYZp2

Meeting ID: 385 621 696 880 22

Passcode: kp3W4wo7

What we offer you

In addition to an in-depth induction programme to equip you with the skills and knowledge to be an effective Train Service Delivery Manager, ScotRail offer an excellent rewards package including:

• Contributory Final Salary Pension scheme.
• Free and reduced rate rail travel for you and your family.
• Generous holiday allowance.
• Enhanced company sick pay and family leave including maternity, paternity and adoption.
• Life Insurance cover for 4 x annual salary when you join the pension scheme.
• Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, discounted gym memberships and healthcare cashback plan.

Selection process

Assessment will be part of the recruitment process with successful candidates invited to attend a competency-based interview.

All offers are subject to candidates passing a medical examination, drugs/alcohol screening and satisfactory pre-employment checks including two references and criminal record check.

Please note that due to the volume of interest received these vacancies could close prior to the published date.

Equal Opportunities

ScotRail is seven times accredited as a Top Employer, has achieved Leaders in Diversity and is a Disability Confident Employer.  We value, celebrate, and respect the diversity our people and aim to inspire, attract, retain, and develop the best talent.  Because we value diversity and the benefits it brings, we want to continue improving the diversity of our people and particularly welcome applications from women, young people, LGBT+ people, people with a disability, and people from ethnically diverse backgrounds.