Join #TeamEMR as an Apprentice Train Manager

About Us

We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing, and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,600 employees, our people are the reason we are so successful, and the Customer Service team makes a crucial contribution to this.

Empowering Our Team

Nine times accredited as a Top Employer, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work. We have an outstanding opportunity to join #TeamEMR as an Apprentice Train Manager at London St Pancras station.

Diversity and Inclusion

At EMR, we want to proactively embrace diversity across our workforce and recognize that we are under-represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.

The Role of Train Manager

We pride ourselves on delivering excellent customer experience through our customer promise. The Train Manager plays a huge part in that and will provide day-to-day management of the On-Train operations on our services. You will assist in developing professional, highly motivated, and enthusiastic teams on board while ensuring consistent, excellent customer service standards are maintained. Our Train Managers must be passionate about delivering high levels of customer service, with a natural instinct for working well with others in this face-to-face role.

On successful completion of training, the Train Manager will:

• Provide exemplary levels of customer service
• Ensure the safety of customers at all times
• Provide customers with advice and guidance as necessary
• Maintain high standards of personal appearance, hygiene, and conduct
• Check and verify tickets
• Supervise all On-Train customer service activities to ensure that high standards are maintained at all times
• Check equipment, cleanliness, and the general customer environment for the train to ensure that all is in order
• Where shortcomings exist, take further action by either correcting or reporting faults
• Be visible to customers and team at all times
• Manage overall financial responsibility for any cash transactions made on board, and for control of stock and equipment

Working Hours and Flexibility

You will be assisting customers as necessary, providing exceptional customer service at all times, on good days and during times of disruption and busy periods, come rain or shine. This role is shift work based on a rota to provide customer service for all our passengers from the first train in the morning to the last train at night. So you will need to be flexible in order to work the shifts and live within 60 minutes of the station.

Apprenticeship Opportunity

This is a great opportunity to gain a Level 2 Passenger Transport Operative Apprenticeship alongside the operational training for this role.

No Previous Experience Required

You do not need to have previous experience working within the railway industry; all the safety-critical training is provided to the successful candidates! There is classroom-style training for all the rules and procedures and then a mentor period out on the station.

Safety Critical Medical Requirements

The successful candidate will be required to undertake a safety-critical medical and drug screening. An element of the safety-critical medical is the satisfactory completion of a railway standard colour vision test.

Recruitment Process

The recruitment process is thorough as we are looking for the right candidates with the ability to manage the safety-critical/operational side of the role as well as provide an amazing customer experience to our customers.

Stage 1

Submit a great application online and upload your C.V. As we operate blind screening, please remove personal details from your CV.

Stage 2

Online psychometric testing.

Stage 3

If you successfully pass the tests, you will be invited to an assessment day that will involve group activities and individual activities.

If you are successful at the assessment day, you will either be offered an immediate vacancy or be placed into the Talent Pool for a maximum of 12 months. During that time, you will not need to apply for this role again. As and when we have an Apprentice Train Manager vacancy arise, we will be able to pick up the phone and make a job offer.

Benefits and Salary

As well as a competitive salary, we’ll also offer you:

• Defined benefit Pension scheme
• Free standard leisure travel on the EMR network and Train Operating Companies under Abellio & LNER
• Friends and Family discounted tickets on the EMR network
• 75% discount on national leisure travel (inc partner and dependants)
• Up to 32 days annual leave per year
• …and many more!

What Our Team Says About Life at EMR

Here is what our fantastic team has to say about life at EMR!…

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