Network Rail
Train Delay Attributor – Romford Training Centre
Location
Romford, GB
Department Name
OC Route Director Control (117660) G1
About Network Rail
Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We’re an organisation where people matter. Watch our video to find out more!
Diversity and Inclusion
We’re continuing to build a diverse organisation which is representative of the people we serve. We want to harness the skills and expertise of our people and attract the best talent, to enable a safe and accessible railway for everyone. To learn why inclusion is important to us, please click here.
About Our People and Recruitment Process
We’re an inclusive employer of choice and we welcome applications from everyone! We encourage our colleagues to work flexibly, as we know traditional working patterns don’t always fit. If you want to consider working flexibly, just let us know and we’ll do our best to help and invest in your career with us, whilst you have a healthy work-life balance.
We’re also a Disability Confident Leader employer and we’ll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply, and interview for roles.
Brief Description
Your decisions make all the difference… As a train delay attributor, you’ll be passionate about providing great customer service, so when trains are delayed, passengers and train and freight operating companies are fully informed of the situation in a timely manner. Our attribution team monitors real-time train operations and allocates reasons for any delays. If you make the grade, you can look forward to a rewarding and fulfilling career with a company that recently joined the top 50 in Glassdoor’s 2021 Best Places to Work.
About the Role
Your investigative skills matter. As a train delay attributor, you’ll record, report, and support solutions around train delays on your part of the rail network, helping to keep millions moving every day. You’ll have a keen eye for detail while working with delay data, and you’ll also be able to develop a good rapport with a wide range of people across your part of the network as you work to find the root cause of each delay. You’ll also need to deal with competing deadlines, confirming responsibility for each delay with both accuracy and pace.
When delays happen, you’ll build an accurate picture of the reasons behind them. Using data and collaborating with our signaller community and other colleagues across the railway, you’ll get to the heart of each delay. Having recognised the situation, you will then use this to create accurate reports and attribute the reasons for the delays. If train reporting procedures fail, you’ll make a difference, from advising managers to agreeing the use of alternate train time information.
Your Skills Matter
You don’t need rail experience but you do need to show how your transferable skills meet the following:
- Data skills – Strong analytical skills and confidence in working with data.
- People skills – Ability to build strong working relationships and manage different stakeholder requirements.
- Agility – Experience in managing your time with agility and flexibility amidst competing deadlines and the demand for quick and accurate resolutions.
- IT skills – Proficient in using bespoke IT systems and Windows-based applications.
- Confident decision making – Making accurate and informed decisions is key in this role.
- Operations knowledge – Ability to develop a good understanding of railway and infrastructure operations and knowledge of your local area.
- Presentation skills – Ability to report clearly, accurately, and concisely.
- Shift working – Willingness and ability to work on a shift basis, including days, nights, and weekends in a safety-critical role.
How to Apply
Salary: £41,883
Closing date: 6th August 2024. Late applications will not be accepted. Click ‘apply now’ or click here for details on how to apply.
We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, national origin, gender, sexual orientation, age, marital status, or disability status. Click here for more information.
Flexible Working
We positively embrace flexible working, recognising that employees may wish to balance work and family/home life. For further information, please contact Irshaad Nawaz (Attribution Manager).
Drugs and Alcohol Standard
Our Drugs and Alcohol Standard is changing as of 16.01.2023. All prospective candidates who have not been offered a conditional role by 16.01.2023 will be required to undergo and pass a drugs and alcohol test. Your application will be rescinded if you record a positive test. All positive drugs and alcohol test results for prospective candidates will be securely held on the Sentinel database, and a 5-year suspension from applying for a safety-critical role, which requires PTS certification or a Key Safety role on Network Rail Managed Infrastructure, will be enforced.
