Network Rail
Station Control Assistant
London, GB
Department Name: OA Property Operations/National Stations/Kings Cross (752509) G5
About Network Rail
Join Network Rail – Where People and Connections Matter. At Network Rail, we’re dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you’re not just part of a team – you’re part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway.
We’re committed to creating a diverse, inclusive workplace that reflects the communities we serve. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we’ll do everything we can to accommodate any needs throughout the recruitment process.
If you’re ready to make a real difference, we’d love to hear from you!
Brief Description
To provide comprehensive monitoring and control of the stations’ systems, providing accurate information to all interested parties as appropriate.
Please be aware this role holds a mandatory requirement for the incumbent to hold valid security vetting clearance. Any offer will be conditional on the successful candidate obtaining clearance prior to a start date being agreed.
If you have lived outside of the UK in the last 3 years and have been invited to interview for this role, please notify us. For further information including residency eligibility, please contact your recruiter for more details.
About the role
- Provide regular updates on train and station services to all station users using the information systems available.
- Update station staff and Train Operating Companies (TOCs) on potential service disruption.
- Provide public safety and security information to all station users on a regular basis.
- Operate and maintain station systems and equipment including fire panels, CCTV, car park equipment and customer help points.
- Report equipment faults to the appropriate system owner/maintainer in a timely manner, maintaining a record of each fault occurrence.
- Liaise with Signalling Centres and TOCs regarding train services, maintaining a log of occurrences.
- Assist the station team and perform other duties in light of operational requirements.
- Fulfil allocated duties as prescribed within Emergency Plans.
Job Skills, Experience and Qualifications
Essential
- Command of English language, both written and oral with a clear and concise speaking voice.
- Experience of working in a customer-facing environment.
- Experience of working effectively as part of a team.
- Experience of processing and prioritising complex information in a time-pressured environment.
Desirable
- Ability to demonstrate a proactive concern for accuracy and clarity.
- Understanding of train operating companies services and UK railway geography.
How to apply
Salary: Band 6: £27,464
Closing date: 22 April 2026. Late applications will not be accepted.
What does our recruitment process look like?
- Once you have applied, our management team will look at your CV.
- If your experience matches what we’re looking for, you’ll be invited to an interview.
Should you require any reasonable adjustments/modifications, please add a note to your application.
All offers of employment are conditional upon satisfactory completion of pre-employment checks.
Some of our roles require face-to-face Drugs & Alcohol testing. Further details will be shared with you as part of your formal offer.
