Shift Station Manager – London, UK

About Network Rail High Speed

Network Rail High Speed Ltd. (NRHS) is more than just a rail operator; we are stewards of the UK’s only international high-speed railway. We connect people, places, and possibilities across iconic stations like London St Pancras International, Stratford International, and Ebbsfleet International. We facilitate seamless travel for millions annually, delivering a safe, reliable, and customer-focused railway. Our team comprises engineers, station managers, customer service specialists, safety experts, and innovators, all united by a commitment to excellence and continuous improvement.

About the Role

This is a leadership opportunity within a dynamic transport environment. As Shift Station Manager, you’ll ensure smooth, safe, and efficient station operations. You’ll be a key leader, guiding your team, managing complexities, and ensuring high-service standards. Due to the sensitive nature of this role, successful applicants must obtain security vetting clearance, including providing a verifiable 3-year UK address history.

Key Responsibilities

This role blends operational and strategic responsibilities:

• Leadership: Provide clear, confident leadership, fostering accountability and continuous improvement. Support team development.
• Incident Management: Act as primary contact during incidents and emergencies, coordinating responses and prioritizing safety.
• Collaboration: Build strong relationships with stakeholders (train operating companies, retail partners, etc.) to ensure smooth operations.
• Safety and Compliance: Ensure adherence to safety, environmental, and accessibility regulations, promoting a proactive safety culture.
• Operational Excellence: Identify areas for improvement in station performance and customer experience, contributing to strategic planning.

Who We’re Looking For

We seek passionate individuals skilled in leadership and service, regardless of background. Essential attributes include experience leading teams in customer-facing environments, strong decision-making under pressure, a solutions-focused approach, and commitment to outstanding customer service. Safety and incident management training is also required.

Essential Attributes and Qualifications:

• Demonstrated experience leading and developing teams in a fast-paced, customer-facing environment.
• Strong decision-making skills, remaining calm under pressure.
• Proactive and solutions-focused mindset, with excellent planning and organizational abilities.
• Genuine passion for delivering outstanding customer service.
• Willingness to undertake and complete safety and incident management training.
• Commitment to inclusion, equity, and continuous professional development.

Desirable Skills and Experience:

• Experience in safety management, incident response, or accident investigation.
• Commercial awareness, including budget or contract management.
• Proficiency in IT systems, data analysis, and operational reporting.
• Familiarity with railway operations, transport systems, or infrastructure improvement projects.

Our Commitment to Diversity, Equity & Inclusion

Network Rail High Speed champions diversity and inclusion. We welcome applications from all backgrounds, including women, gender-diverse individuals, Black, Asian, and ethnically diverse communities, LGBTQIA+ individuals, people with disabilities, veterans, and individuals returning to work after a career break. We are committed to making our hiring process accessible to everyone.

What You’ll Gain

A career with purpose, impact, and opportunity, including:

• A meaningful role contributing to passenger safety and satisfaction.
• Supportive and inclusive team culture.
• Access to training, development, and progression opportunities.
• Being part of a forward-thinking organization shaping the future of international rail travel.

How to Apply

The role is based at St Pancras with frequent travel expected. Salary: £43588 per annum. Closing date: 28th July 2025. Late applications will not be accepted. Click “Apply Now” to submit your application.

Benefits:

• 28 days annual leave (plus bank holidays)
• Bonus scheme
• Excellent choice of pension schemes
• 75% subsidy on rail season tickets
• 75% off leisure rail travel
• Discounted online shopping
• Training, development and employee assistance programme
• Paid reserve leave for armed forces community
• 5 days paid volunteering leave

For more details on benefits, click here [insert link]. If referred, please complete the Employee Referral Form [insert link]. A security vetting process may be required. We encourage flexible working. All candidates will undergo a drugs and alcohol test; a positive result will rescind the application and result in a 5-year suspension from applying for safety-critical roles.