Resource Operations Manager

Why LNER?  

Our vision is to be the most loved, progressive and responsible way to travel for generations to come, and we’re looking for the people who can deliver this, every day.    

Since we took over the East Coast route, we’ve been changing the face of travel. Our new fleet of Azuma trains are delivering faster journey times, more space, comfort and greater reliability. Our exciting plans to embrace new ideas, experiences, backgrounds and ambitions make this the ideal time to join. We were the first and are currently the only franchised rail operator to achieve customer numbers back to pre-pandemic levels and we are leading the charge to transform rail through digital and customer focussed innovation.   

Bringing passion. Being bold. Always caring. Owning it. They’re the values that make us LNER.    

Are you on board?   

 

What you’ll be doing.

As LNER’s Resource Operations Manager, you will play a pivotal role in creating, delivering, and communicating efficient resourcing plans across LNER Stations, and On-Train teams. You will lead a geographically dispersed team of resourcing professionals to ensure optimal staff deployment.

Working closely with Customer Experience Resource Strategy Manager, you will identify and develop rostering processes and principles that align with business needs. Your goal is to ensure our staff are deployed efficiently and effectively, adapting to changing business requirements by influencing and engaging stakeholders across the organization.

You will support the CX Resource Strategy Manager in creating long-term recruitment and resourcing forecasts while ensuring short-term coverage. This involves working closely with the Customer Experience and Operations leadership teams.

This role offers an exciting opportunity to collaborate with various functional areas, including Timetable Planning, Finance, and People teams. You will understand future timetable changes, such as the introduction of new routes and services, and adapt the Resourcing response to maintain coverage and communicate challenges early and effectively. By working with Train Planning, you will ensure the business has aligned and efficient train plans to maximize services and resources for our customers.

Collaboration and influencing skills are crucial, as you will work with operational management and Trades Unions colleagues during the planning, delivery, and review phases of any rostering changes, ensuring smooth transitions.

Success in this role will be measured through various KPIs, reflecting efficient coverage across frontline teams, supporting operational teams in reducing staff unavailability, and improving rostering efficiency and flexibility. Identifying and challenging inefficiencies in a traditional environment is key, making your impact and influencing skills essential.

What you’ll need:   

Strong Communicator: Engaging style with the ability to collaborate across all levels in the organisation.

Data Presentation: Present complex management data in an easy-to-digest manner for various audiences, delivering clear and actionable insights.

Advanced Analytical Thinker: Quickly grasp data and resourcing challenges, presenting and implementing solutions.

Leadership Qualities: Lead and engage geographically dispersed teams across the LNER route.

Operational Flexibility: Quickly adapt between operational, tactical challenges and longer-term strategic planning.

Continuous Improvement: Focus on enhancing processes and systems for better resourcing.

Innovative Mindset: Identify new and different ways of working, implementing best practices from various sectors.

Stakeholder Management: Interpret complex queries into actionable solutions.

Business Improvement: Drive improvements through data provision and management information & analysis.

Workload Management: Balance demanding workloads efficiently while encouraging alternative ways of doing things.

Team Leadership: Lead teams to follow best practices and governance.

Flexible Approach: Willingness to travel and attend meetings across the core LNER route.

 

What you’ll get:  

Free travel on LNER + 75% off other companies’ tickets (for you & dependents) 

Discounted international train tickets (after one year’s service) 

50% discount on LNER tickets for friends & family 

Generous pension scheme 

Annual cycle to work schemes 

Discount, savings and cashback scheme from top retailers 

Health & wellbeing schemes and discounts 

Host of training opportunities to help further your career 

Rewards & awards to recognise when you shine 

  

What we believe:          

To be the most loved, progressive and responsible train operating company, we must make a meaningful difference – always doing what’s right for our customers, our people, the communities and destinations we serve, the future of the industry we lead and the environment we cherish.  

We know that our people are the beating heart of everything we do. We are committed to creating an inclusive, engaged culture that supports everyone at every stage of their journey – and ensures that when you’re at LNER, you can always be you. No wonder most people never want to leave!  

  Diversity and inclusion  
We are passionate about creating a diverse and inclusive workforce, representative of the communities we serve, and are creating ways to inspire diverse talent to join LNER.  

Developing our people  
We are focused on creating a learning culture, to support our people to be the best they can be at work by providing them with the tools and resources to navigate their development and career journey.  

  Health & wellbeing  
To create a culture where our people can perform at their best, the physical health and mental wellbeing of our people is of paramount importance to us.  

  What next?          

As we say, we have fantastic opportunities for ambitious people from all sorts of different backgrounds, so now is the time to join the team at LNER – without delay!   

  

Start your journey here