East Midlands Railway (EMR)
About East Midlands Railway (EMR)
We are proud to be one team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,600 employees, our people are the reason we are so successful, and our Crime and Security team make a crucial contribution to this.
10 times accredited as a Top Employer and Gold accredited for Inclusive Employers Standards, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.
EMR is committed to providing a safe, fair and reliable railway for our customers. We are looking for a highly organised and detail-focused Prosecutions Administrator to support our Fraud and Prosecutions Team in tackling fare evasion and protecting revenue across the network.
This is an excellent opportunity for an experienced administrator who enjoys working in a fast-paced environment, managing sensitive information and delivering excellent customer service.
What you’ll be doing
As a Prosecutions Administrator, you will play a key role in supporting the administration of prosecution and fraud case management processes in line with EMR policies and relevant legislation.
Key responsibilities include:
- Accurately processing unpaid fares, penalty fares, parking charge notices and cautions onto the case management system
- Managing incoming mail and issuing correspondence including reminder letters and notices
- Handling telephone payments in accordance with EMR cash handling regulations
- Responding to customer enquiries via telephone and email
- Liaising with legal teams regarding court hearings and prosecution cases
- Processing penalty fare appeals and maintaining accurate databases
- Managing scanning, filing and secure archiving of documentation
- Providing administrative support to the Fraud Team and wider Revenue Protection teams
- Taking confidential minutes for management meetings
- Ensuring compliance with GDPR, EMR Safety Standards and sustainability commitments
What we’re looking for
We’re looking for someone with:
- Strong administrative experience
- Excellent communication skills, both written and verbal
- A professional and confident telephone manner
- High attention to detail and accuracy
- Strong IT and data entry skills
- The ability to manage workload effectively and meet deadlines under pressure
- A high level of integrity and professionalism
A legal or prosecutions background would be advantageous but is not essential.
Why join EMR?
Fare evasion and travel fraud cost the rail industry millions each year. By joining our team, you’ll contribute directly to protecting revenue, supporting fair travel for paying customers and helping EMR maintain a safe and trusted railway environment.
In return, EMR offers a supportive working environment, opportunities for development and the chance to be part of a team making a real impact across the business.
Apply now
If you are organised, motivated and looking for a rewarding administrative role within a professional and supportive team, we’d love to hear from you.
