Platform Co-ordinator [2 Roles Available]

Location

Birmingham, GB

Department Name

Birmingham New Street Managed Station

About Network Rail

Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We’re an organisation where people matter.

Watch our video to find out more! We’re continuing to build a diverse organisation which is representative of the people we serve. We want to harness the skills and expertise of our people and attract the best talent, to enable a safe and accessible railway for everyone. To learn why inclusion is important to us, please click here.

Our Route

The Central route is at the heart of Britain’s railway. The route covers a major part of the national rail network and is a key commuter line in and out of Birmingham, with hundreds of thousands of passengers, and thousands of tonnes of freight carried within our route each week. Within our route is the Chiltern Main Line between London Marylebone and the West Midlands, the Snow Hill line from Stratford-upon-Avon to Worcester, the Cross City line in Birmingham, and lines to other cities including Wolverhampton, Coventry, Walsall, and Oxford. We are home to Birmingham New Street station, the busiest station outside of London with more than 170,000 passengers using it every day.

Brief Description

As a Platform Coordinator at Birmingham New Street Station, you will be responsible for logistically ensuring our Platform Assistants are located and distributed effectively, ensuring they provide safe and efficient train dispatch and that all activities at the station are carried out safely. In addition to this, you will also make sure that all types of stocks are well covered with adequate Platform Assistants and work closely with the Station Coordinator.

About the Role (External)

In addition to the above, you will also be:

• Complying with station dispatch information file and training plan.
• Fulfilling duties of the safe and timely dispatch of trains, meeting in arriving services and hand signalling trains as required.
• Complying with Health and Safety at work act, providing a proactive role in dealing with hazards or unsafe conditions, and checking that all occurrences are reported correctly.
• Maintaining a high level of platform presence providing customer service to all, including visitors, contractors, retailers, TOC’s, and customers travelling throughout the station.
• Complying with core dispatch rules, academy, and other appropriate instructions and standards.
• Maintaining a record of delays, re-platforming, and other events affecting the train plan as required. Reporting delays via the train delay app.
• Fulfilling allocated duties as prescribed within Emergency Plans.
• Ensuring all uniform, name badge, safety shoes, and personal protective equipment is worn as required.
• Correctly allocating all resources across the station, booking staff on and off, directing platform assistants as appropriate.
• Checking all empty coaching stocks going to the depots are secure and free from customers.
• Coaching and mentoring.
• Assisting as directed.

Key Attributes for Success

In order to be successful in this role, we would like you to have/to be:

• Attention to detail.
• High standard of personal presentation and professionalism.
• Able to work to the highest standards, setting the example for staff.
• Excellent interpersonal skills & an effective decision-maker.
• Positive attitude.
• High standard of honesty and integrity.
• Willingness to work unsociable hours.
• Numerate and Literate.
• Computer Literate.
• Able to organise own working time to maximum potential.
• Willingness to attend training courses as necessary.
• Ability to learn and understand rules and regulations that relate to the role.
• Flexible to the requirements of the job.

Preferred Qualifications

It’s not mandatory to have the below, but it would be desirable to have:

• Educated to GCSE or equivalent in English and Maths.
• Experience of working in a customer-facing environment.
• Confidence to deal with different types of situations assertively.
• Experience of working effectively as part of a team.

How to Apply (External)

Salary: £37,629.00

Closing date: 4th December 2024 – Late applications will not be accepted. Click apply now to apply.

What Does Our Recruitment Process Look Like?

Once you have applied, our Recruitment Specialist will look at your CV. If your experience matches what we’re looking for, you’ll be invited to an interview.

Drugs and Alcohol Standard

Our Drugs and Alcohol Standard is changing as of 16.01.2023. All prospective candidates who have not been offered a conditional role by 16.01.2023 will be required to undergo and pass a drugs and alcohol test. Your application will be rescinded if you record a positive test. All positive drugs and alcohol test results for prospective candidates will be securely held on the Sentinel database, and a 5-year suspension from applying for a safety-critical role, a role which requires PTS certification or a Key Safety role on Network Rail Managed Infrastructure, will be enforced.

Accessibility Support

You can visit Evenbreaks Career Hive for advice on accessibility support if you’re unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.

Network Rail Benefits

To find out about what benefits we offer, click here.

All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information.

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