Incident Support Controller

Who We Are

Join Network Rail! Where People and Connections Matter

At Network Rail, we’re dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you’re not just part of a team- you’re part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway. We’re committed to creating a diverse, inclusive workplace that reflects the communities we serve. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we’ll do everything we can to accommodate any needs throughout the recruitment process. Safe behaviour is a requirement of working for Network Rail. Applicants should be able to demonstrate their awareness of our safety vision.

About the Role

Support the management of incidents, accidents and emergencies affecting the operational railway in liaison with colleagues in Network Rail, customer organisations and other agencies. To co-ordinate the process relating to incoming infrastructure faults.

Key Accountabilities

• Support the work of the Incident Controller during both normal train running and disruptive events, to deliver the optimum service that meets the differing needs of the rail industry and customers.
• Manage the faulting and repair of infrastructure assets including identification, coding, prioritisation, action and conclusion.
• Call out and co-ordinate, as directed by the Incident Controller, the activities of response staff including maintenance, operations, train operator, contractors, emergency services in response to an incident or event, to achieve safe and speedy recovery from incidents.
• Co-ordinate the provision of ESRs, urgent unplanned possession and isolation requests and manage alterations to planned possessions.
• Liaise with on-site staff to monitor ongoing possessions including the provision and movement of engineering trains, on track machines and plant where problems arise.
• Monitor information arising from remote condition monitoring equipment, prioritising response, including the call out and co-ordination of appropriate staff and recording of information to deliver a prompt response to alerts.
• Carry out fault management system and other defined checking procedures.
• Disseminate accurate, concise and timely information, in accordance with company standards and statutory requirements, to train operator staff, Network Rail, passengers and other Railway Group members relating to incidents.
• Input to the daily log, safety, infrastructure and performance events, as directed by the Incident Controller in accordance with the relevant company standards and instructions.
• Produce reports and supporting data to agreed specifications and co-ordinate the provision of other necessary control information to defined timescales.

Salary

Controller 4 – £66,113 per annum

What’s in it for you

Here are a few of the benefits we offer:

• Generous annual leave with the option to buy and sell days
• Choice of pension schemes
• 75% discount on leisure travel for you and your family
• 5 days paid volunteer or carers leave
• Up to 75% subsidised Rail and Underground travel
• Gym Pass – access to gyms across UK
• My Benefits platform – giving national and local retail discounts

Our aim is to ensure your candidate experience is as positive as possible. If you require reasonable adjustments at any point, simply let us know and we’ll do our best to assist you. Some of our roles require face-to-face Drugs & Alcohol testing. We will share further details with you as part of your formal offer. All offers of employment are conditional upon satisfactory completion of pre-employment checks. We positively embrace flexible working recognising that employees may wish to balance work and family/home life. In Wales and Western region, you will have the opportunity to join PROUD, our reward and recognition scheme where you can say thanks and recognise colleagues across the region who have demonstrated outstanding values and behaviours. At Network Rail we promote a diverse and inclusive organisation. We are working in conjunction with the Cultural Fusion team to support black, Asian and minority ethnic colleagues.

Your experience and skills

Essential

• Appreciation of signalling, p’way and electrification disciplines
• Experience within a fault management, maintenance, operations or rail industry control environment
• Knowledge and demonstrable experience of operating procedures, rules and regulations
• Demonstrable skill in the use of Microsoft Office package and Control specific software e.g. FMS, MIMS, TRUST, TRUST DA and communications systems
• Knowledge of Train Operating Companies within the route
• Good team working skills and ability to make objective decisions
• Able to influence others and work under pressure

Desirable

• Good geographical knowledge of applicable Route
• Geographical knowledge of adjoining Routes
• Working knowledge of the NRN system and its correct use
• Understanding of commercial/ business picture within Network Rail and TOCs