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Join Our Team: Incident Manager – Talent Pool

We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,600 employees, our people are the reason we are so successful. Nine times accredited as a Top Employer, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.

We are looking for a confident and decisive Incident Manager to join our Talent Pool for our Control team in Derby. This safety-critical role is pivotal to leading EMR’s tactical response to incidents, keeping customers informed, minimising disruption, and restoring services as quickly and safely as possible.

At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.

The Role

As EMR’s embedded Silver Commander, you will:

• Lead and coordinate the operational response to incidents across our network.
• Apply real-time operational safety rules and standards to protect our people and customers.
• Develop and deliver tactical plans that restore services efficiently.
• Work closely with Network Rail, on-call managers, train crew, and other stakeholders.
• Provide timely, accurate updates to customers and colleagues.
• Keep detailed and accurate incident logs, including actions, decisions, and rationale.
• Oversee the minute-by-minute safe delivery of allocated EMR service groups (Intercity & Connect or Regional) where required in the absence of the Train Service Manager / where necessary.

About You

You will be calm under pressure, able to make fast, informed decisions in challenging situations, and keep customer experience at the forefront of your approach. You’ll also bring:

• Proven experience in incident management.
• Strong organisational skills and the ability to multi-task in a fast-paced environment.
• Excellent communication, influencing, and negotiation skills.
• Confidence in using operational systems and IT applications.
• Knowledge of EMR’s fleets and operating geography (or willingness to learn).
• Flexibility to work a 24/7 shift pattern.
• A recognised assessor qualification would be an advantage, but training can be provided.

Benefits

As well as a competitive salary, we’ll also offer you:

• An excellent defined benefit pension scheme
• 32 days’ holiday per year, rising to 34 after 2 years
• Flexible working hours
• Free First Class duty travel on the EMR network
• Free standard leisure travel on the EMR network and Train Operating Companies under Transport UK & LNER
• 75% discount on national leisure travel (inc partner and dependants)
• Friends and Family discounted tickets on the EMR network
• Various training opportunities
• Employee benefits portal with access to generous discounts, Cycle 2 Work Scheme …and many more!

To apply complete the online application and upload your CV. As we operate a blind screening process, please remove all personal information including your name from your CV.

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