Network Rail
Facilities Delivery Manager (High Speed – Retail)
Location: London, GB
Department Name: CT St Pancras FM Common QX (989501) G1
About Network Rail
Network Rail High Speed Ltd. (NRHS) is responsible for operating and maintaining the UK’s only international high-speed railway (HS1) owned by London St. Pancras Highspeed. The 109km London St. Pancras Highspeed infrastructure consists of a diverse range of railway assets such as the track, signalling, overhead line, lineside buildings, depots, viaducts and long tunnels. NRHS is also responsible for operating and maintaining three international stations: St. Pancras, Stratford and Ebbsfleet International.
As a wholly owned subsidiary of Network Rail Infrastructure Ltd, NRHS is privately financed under an agreement with our client London St. Pancras Highspeed, undertaking a diverse range of activities from railway infrastructure maintenance and operations through to station facilities management and retail on behalf of our client.
Our Vision: For everyone to love High Speed rail!
Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We’re an organisation where people matter. When you’re part of our team, you matter to us and you matter to millions.
The Role
To take ownership and manage the delivery of all property / facility issues that impact on the service delivered at Managed Stations.
Key Accountabilities
- Act as the focus for the delivery of maintenance and minor works of Managed Station building fabric and building services within agreed budget limits.
- Manage the delivery of all facilities contracts associated with the Managed Station portfolio in accordance with legislation and applicable group and company standards.
- Lead and direct the maintenance team in the day-to-day provision of maintenance / facilities support to designated Managed Station(s). In particular, safeguard the undertaking of all statutory, planned preventative maintenance and health and safety works.
- Audit Managed Stations tenants to confirm that their activities do not have a detrimental effect on either the maintenance of the Station or its assets. Agree corrective action as appropriate.
- Develop and implement initiatives that improve the efficiency and effectiveness of directly delivered or contracted in services.
- Act as focus for utility consumption at Managed Station(s). Develop action plans to monitor and reduce consumption, make sure all unaccounted usage is identified and eliminated and provide site usage information to enable all third party off-charging to be undertaken.
- Work with the Station Manager to understand their maintenance priorities, based on customer feedback, agree what is achievable and then deliver agreed improvements.
- Assist or lead in the provision of a safe working environment in the execution of works including reviewing method statements, risk assessments and Health & Safety plans. Act as Planning Supervisor where required.
- Where inaccuracies are known or changes occur, communicate revisions required to the asset information / record steward.
We’re dedicated to building a diverse and inclusive organisation that reflects the passengers we serve. To achieve this, we’re committed to becoming an open, diverse, and inclusive workplace, leveraging the skills and expertise of our talented workforce. Together, we strive to create a safe and accessible railway for everyone.
Investing in our people is key to enhancing the safety, reliability, and efficiency of our railway system. If you’re passionate about making a meaningful impact, then this opportunity is for you!
We’re an inclusive employer of choice and we welcome applications from everyone! We encourage our colleagues to work flexibly, as we know traditional working patterns don’t always fit. If you want to consider working flexibly, just let us know and we’ll do our best to help and invest in your career with us, whilst you have a healthy work-life balance. We’re also a Disability Confident Leader employer and we’ll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.
The Person
Essential
- Successful record in delivering high-quality facilities management services.
- Proven practical property maintenance skills.
- Experience of line management responsibility for artisans.
- Proven ability to develop strong working relationships both internally and externally.
- Proven ability to manage the delivery of building, mechanical and electrical contracts.
Desirable
- A building fabric / building services related HNC qualification.
- Knowledge of the company procedures and relevant legislation.
What can we offer you in return?
The role is based at London St Pancras International, however frequent travel to our other office and site locations along the High Speed line is expected.
We follow a structured pay framework. Any salary offered will be within the following pay range: £35,582 – £42,218 (plus inner London allowance £3,270).
In addition, we can offer you a rewarding career with excellent benefits, including:
- Generous annual leave (28 days plus statutory days) with the option to buy/sell days.
- Defined benefit pension scheme.
- 75% subsidy on rail and underground season tickets.
- Up to 75% off leisure travel.
- Interest-free travel loan for train and car park season tickets.
- Discounts at some stations with your Network Rail pass.
- Flexible/hybrid working arrangements.
- Volunteer leave to make a positive impact.
- Healthcare scheme, GymPass discounts, cycle to work scheme – plus more.
- We offer generous maternity, paternity and adoption leave to support our employees during significant life moments.
We want all our people to feel empowered to succeed, so we provide solid training and development opportunities to enhance your knowledge, increase your confidence, and enable you to achieve your career ambitions.
We are dedicated to creating an inclusive environment for our people. We want our employees to reflect the diverse communities that we serve. We welcome different and fresh ways of thinking and encourage a culture where people feel empowered to act and we would consider flexible working.
Closing Date and Application Process
The closing date will be 8 May 2026. Late applications will not be accepted. Network Rail High Speed retains the right to close the advert early depending on application volume.
If you are successful in your application, you may be required to go through a security vetting process (depending on the role).
All prospective candidates who are offered a conditional role will be required to undergo and pass a drugs and alcohol test. Your application will be rescinded if you record a positive test. All positive drugs and alcohol test results for prospective candidates will be securely held on the Sentinel database and a 5-year suspension from applying for a safety-critical role, a role which requires PTS certification or a Key Safety role on Network Rail Managed Infrastructure will be enforced.
