East Midlands Railway (EMR)
Dispatcher Mentor Opportunity at Lincoln Station
We’re excited to introduce an opportunity within Lincoln station as Dispatcher Mentor. This role is ideal for experienced Dispatchers who are passionate about developing others and maintaining the highest standards of operational excellence. As a Dispatcher Mentor, you’ll play a vital part in shaping the next generation of colleagues by mentoring trainees through their practical and technical learning, delivering operational training on stations, and supporting key activities such as passenger assistance and security duties.
Beyond hands-on mentoring, Dispatcher Mentors will act as role models for outstanding customer service, demonstrating the confidence to challenge, drive improvements and leading by example. You’ll support individual training needs, deliver briefings to keep colleagues’ knowledge up to date, and act as a recruitment champion at assessment days. This role offers a fantastic opportunity to broaden your skills, influence standards across stations, and take the next step in your development, with full support to complete EMR Mentor and train-the-trainer training where required.
Responsibilities:
- Mentoring of practical/technical training of Trainees
- Provide training for operational duties on stations inclusive of Security and Passenger assistance.
- Complete documentation including feedback paperwork
- Act as recruitment champions at assessment days
- Conduct briefings with existing staff to update and check knowledge
What we are looking for:
- Minimum 1 years’ experience as Dispatcher
- Role model customer service skills
- Ability to coach and support others
- Ability to challenge, drive improvements and lead by example
- Supports individual training needs
- Has completed or willing to undertake EMR Mentor training
- Willing to undertake EMR train-the-trainer training
Please also note – These positions will adopt East Midlands Railway (ex-midland mainline) terms & conditions and any associated Allowances. This role will sit outside of the normal station rostering (Rosters yet to be confirmed).
Ready to take on this exciting opportunity? Submit your online application form and upload your CV. As we operate a blind screening process please remove all personal information including your name from your CV.
At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.
