East Midlands Railway (EMR)
Deputy Flagship Station Manager – Nottingham Station
6-Month Internal Secondment Opportunity
Ready for your next leadership challenge?
We are seeking an ambitious and motivated colleague to join Nottingham Station as Deputy Flagship Station Manager on a 6-month secondment. This is an excellent development opportunity for someone looking to broaden their leadership experience, gain exposure to strategic station management, and play a key role in the operation of one of the busiest stations on our network.
Working alongside the Flagship Station Manager, you will support the leadership and day-to-day management of Nottingham Station, helping to drive a culture of safety, operational excellence, customer focus and continuous improvement. Acting as the recognised deputy, you will have the opportunity to lead teams, influence performance and contribute to the delivery of key business objectives.
What you’ll be doing
In this role, you will:
- Support the safe, efficient and compliant operation of Nottingham Station.
- Provide leadership and direction to Station Duty Managers and frontline colleagues, deputising for the Flagship Station Manager when required.
- Drive improvements in safety, security and compliance through effective risk management, investigations and action planning.
- Support the delivery of operational performance objectives, ensuring the safe and efficient running of station operations.
- Lead and coordinate responses to disruption, incidents and major events, ensuring customers and colleagues remain at the heart of decision making.
- Monitor performance data, identify trends and implement improvement initiatives to enhance station performance.
- Champion excellent customer service and work collaboratively with stakeholders, partners and other operators to improve the customer experience.
- Support workforce planning, recruitment, colleague development and employee engagement activities.
- Work closely with Trade Union representatives and support the effective management of people-related matters.
- Contribute to revenue protection, commercial performance and financial compliance activities.
Who we’re looking for
This opportunity would suit a colleague who is looking to take the next step in their leadership journey and has a passion for delivering excellent operational and customer outcomes.
You’ll ideally bring:
- Experience of leading or supervising teams within an operational environment.
- Strong communication and stakeholder management skills.
- A commitment to safety, compliance and continuous improvement.
- The ability to analyse information, solve problems and make sound decisions under pressure.
- Experience of managing performance, developing colleagues and driving engagement.
- Knowledge of operational processes, resource management and service delivery.
- The confidence to lead during disruption and challenging situations.
- Degree-level education (or equivalent workplace experience) and A1 Assessor qualification, or a willingness to work towards this where appropriate.
Why apply?
This secondment offers a unique opportunity to gain valuable experience at a flagship station, broaden your leadership capability and develop your understanding of station management at a strategic level.
If you’re looking to challenge yourself, enhance your career development and make a real impact on the customer and colleague experience, we’d love to hear from you.
