East Midlands Railway (EMR)
We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,600 employees, our people are the reason we are so successful, and the Station team make a crucial contribution to this.
Ten times accredited as a Top Employer and Gold accredited for Inclusive Employers Standards we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.
We’re looking for a Welcome Host for our London St Pancras station.
At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.
About the role
As a Customer Welcome Host, you will work on our gatelines; ensuring customers are travelling on the correct ticket. Customer Welcome Hosts can often be the first point of contact for customers and provide them with help and information. Customer Welcome Hosts also play an important part in security searches of the station too.
Key responsibilities of the role include;
- Greeting customers at the gate and directing them to where they’re going
- Checking customer train tickets as they pass through the gate
- Delivering outstanding levels of service to our customers, always
- Providing customers with advice and guidance as necessary
- Supporting on the platform when required to assist passengers
You will be required to work shifts including some evenings and weekends. Offers made to successful candidates are also subject to satisfactory completion of a medical assessment, including drugs and alcohol screening.
About You
As a Customer Welcome Host, you will be the face of #TeamEMR at the station, so we are looking for candidates with positive energy, a can-do attitude and strong work ethic to join our fantastic team.
You’ll be a great match for this role if you can show us that you’re customer-focussed, proactive and positive. Previous experience in a customer facing role would be advantageous but not essential. Full training will be provided to successful candidates.
Not only will you be in line to join a fantastic team at London St Pancras station, you will also enjoy a wide range of benefits:
- Free travel on the East Midlands Railway network.
- Discounted travel (up to 75% off across the rail network and other train operating companies)
- Friends and Family discounted tickets
- Defined benefit railway pension scheme
- Employee benefits portal with access to generous discounts, Cycle 2 Work Scheme …and many more
This all sounds great! What are the next steps?
Submit your online application form and upload your CV. As we operate a blind screening process please remove all personal information including your name from your CV.
If you successfully pass all stages of the recruitment process, you will either be offered a role, if one is available, or placed into our talent pool for a maximum time of 12 months. Once you have a place in the pool, you will not need to re-apply for the vacancy again for a whole 12 months. If a role becomes available during this time, we will pick up the phone to make you a job offer!
We promise to treat you fairly, consistently and with respect throughout the application, assessment and selection process.
