Network Rail
Customer Service Assistant – London Liverpool Street Managed Station
Location
London, GB
Department Name
OC Property Operations/National Stats/Lpool St (752559) G5
About Network Rail
Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We’re an organisation where people matter. Watch our video to find out more!
We’re continuing to build a diverse organisation which is representative of the people we serve. We want to harness the skills and expertise of our people and attract the best talent, to enable a safe and accessible railway for everyone. To learn why inclusion is important to us, please click here.
About our People and the Recruitment Process
We’re an inclusive employer of choice and we welcome applications from everyone! We encourage our colleagues to work flexibly, as we know traditional working patterns don’t always fit. If you want to consider working flexibly, just let us know and we’ll do our best to help and invest in your career with us, whilst you have a healthy work-life balance.
We’re also a Disability Confident Leader employer and we’ll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply, and interview for roles.
Brief Description
To provide a customer-focused presence within the station on a day-to-day basis to deliver a first-class and safe station environment for Train Operating Companies (TOCs), passengers, and retailers.
About the Role (External)
Key Accountabilities:
- Provide a highly visible point of contact for station users, offering customer service to all, including visitors, contractors, retailers, TOC’s, and customers travelling throughout the station.
- Undertake regular station checks including contractor compliance, security, safety, and equipment in accordance with relevant company standards and procedures, completing the relevant paperwork for audit purposes.
- Respond to and record emergencies and incidents involving the general public and industry partners, as required.
- Provide a point of contact for the reporting of faults within the station, maintaining appropriate records, reviewing, and closing actions as required.
- Actively assist and provide information to customers travelling throughout the station.
- Check contractors have relevant risk assessments and method statements prior to issuing Permit to Work.
- In liaison with customers, external authorities, and regulators, implement plans to prevent and manage criminal activity on the station, including discouraging and preventing unauthorized persons from entering or remaining on the station.
- Provide a proactive role in dealing with hazards or unsafe conditions, checking that all such occurrences are reported correctly.
- Fulfil allocated duties as prescribed within Emergency Plans.
Job Skills, Experience, and Qualifications
Essential
- Command of English language, both written and oral
- Experience of working in a customer-facing environment
- Confidence to deal with different types of situations assertively
- Experience of working effectively as part of a team
Desirable
- Educated to GCSE or equivalent in English and maths
How to Apply (External)
Salary: £24,440 – This is a 12-month fixed term contract
Closing date: 20th January 2025 – Late applications will not be accepted.
We have 5 job opportunities available:
- Permanent Roles: 2 positions available.
- Fixed-Term Contracts (FTC): 3 positions available, with durations of 11 months and 6 months respectively.
Click ‘apply now’ or click here for details of how to apply.
Drugs and Alcohol Standard
Our Drugs and Alcohol Standard is changing as of 16.01.2023. All prospective candidates who have not been offered a conditional role by 16.01.2023 will be required to undergo and pass a drugs and alcohol test. Your application will be rescinded if you record a positive test. All positive drugs and alcohol test results for prospective candidates will be securely held on the Sentinel database and a 5-year suspension from applying for a safety-critical role, a role which requires PTS certification or a Key Safety role on Network Rail Managed Infrastructure, will be enforced.
You can visit Evenbreaks Career Hive for advice on accessibility support if you’re unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.
Network Rail Benefits
To find out about what benefits we offer, click here.
All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information.
To apply for this job please visit iebsprodnwrl.opc.oracleoutsourcing.com.
