GTR
Assistant Driver Resource Manager
We are seeking an Assistant Driver Resource Manager to join our Operations Team at London Kings Cross.
You will be reporting to the Lead Driver Resource Manager. Your duties will include ensuring that sufficient Train Crew are provided to run the services, assisting the Driver Resource Manager to ensure all necessary systems are updated to reflect the actual work schedule for Train Crew, and managing the day-to-day operations at the depot in order to provide a safe, reliable and punctual train service to meet customer expectations.
Work Shift Patterns
05:00-12:25 / 06:30 -13:30 / 14:25-22:00 / 09:00-16:00 Monday To Friday
Responsibilities:
- Support and assist your team to consistently deliver high levels of performance in all Resource Manager activity.
- Assist the Driver Resource Manager with Train Crews on Genius, TRENT and SHEILA systems and other systems, ensuring they are kept up-to-date to reflect Train Crews booking on, as well as actual work undertaken during shifts, including in times of disruption.
- Manage Drivers and other relevant staff when they sign on to ensure they are in a fit and proper condition at both unsupervised and supervised depots.
- Assist the Driver Resource Manager in creating schedule/diagram cards.
- Assist Driver Resource Managers to ensure that ‘hidden’ excess working hours are maintained, and that if any breaches do occur, these are properly investigated.
- Assist in times of service disruption, liaising with Train Crew to ensure a timely return to normal working is achieved.
- Ensure that there is sufficient Train Crew available to provide the day-to-day services according to the daily plan in order to cause minimal delays to train services.
Required Skills and Experience:
- Proven track record of line and resource management in a train environment.
- Ability to plan in a fast-changing environment.
- A track record of delivering exceptional customer service in a transport industry.
- Must have IT literacy, the ability to interpret data and understand trends using Trent, Sheila, Genius, Microsoft Office, and Performance Management systems.
- Ability to work on own initiative as well as within a team.
- Strong interpersonal skills and the ability to influence.
For more details, please have a read of the full Job Description attached.
The successful candidate will enjoy free travel on the GTR rail network, discounted travel on other train operating companies and London Underground, a final pension salary scheme, discounted travel on Eurostar after 1 year’s service, and discounts from high street shops.
Please apply by 11:45pm on Friday 28th August – but please note, this advert may close earlier if we receive a high volume of applications.
