GTR
Area On Board Manager
An exciting opportunity to recruit an Area On Board Manager for the Metro area (Victoria, East Croydon and Selhurst depots).
Role Purpose
A member of the Customer Services Directorate Leadership Team, accountable for the continuous improvement of safety, customer experience, performance and compliance within the On Board team with a pro-active approach to influence/lead/deliver cross functional projects and the delivery of KPI’s / business objectives.
Role Requirements
- Strong Leadership Skills with a passion for building diverse, inclusive teams (circa 200 colleagues with 6 direct reports) and developing talent.
- Customer centric mindset with strong instincts on improving customer experience, including for customers with additional assistance requirements.
- Thorough understanding of industrial relations and committed to constructive union engagement.
- Strong employee engagement capabilities, and adept at delivering great outcomes through building trust and engagement with your team.
- Financially capable, able to assess and manage budgets, controlling costs through robust management to maximise value and demonstrate efficiency.
- Effective communicator with gravitas to engage stakeholders including unions, local communities and colleagues from frontline to executive leadership.
- Strong prioritisation skills and lateral thinker able to balance project delivery and operational requirements while able to identify, evaluate and mitigate risk.
- Calm under pressure, decisive and a team player, you will have On-Call level 2 responsibility.
- Adaptable approach able to identify and adjust style and behaviour appropriate for the circumstances.
Can you bring the following to this role?
- In-depth knowledge of On Board operations
- Good understanding of railway safety manual standards
- IOSH Managing Safety
- Accident investigation/formal enquiry
- Managing a large team
- Trade Union negotiation
- Train operations management
If you have the following skills we would love to hear from you:-
- Customer focused with strong business awareness
- Managing high performance through large groups of people
- Effective financial planning and budget management skills
- Excellent verbal and written communication, including report writing
We look forward to receiving your application.
